Abstract

The introduction of information technology (IT) has become a necessity to compete in most industries, so simple implementation of an IT strategy is not enough to achieve a better firm performance. Literature review shows IT as  a  useful  tool  only when it is combined with other firm resources and practices. The ability to obtain information on markets and customers can improve firms predisposition to adapt to changes in the environment and thus to improve their competitive position with respect to competitors who are poorly informed and therefore slower to adapt.

Keywords: Information Technology, Quality Management, Structural equation modeling.

  Full Text Download